1. Introduction
Talk To My Lawyer ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
2. Information We Collect
We may collect information about you in a variety of ways. The information we may collect on the Site includes:
- Personal Data: Name, email address, phone number, and other contact information you provide when registering or using our services
- Account Information: Information related to your subscription, usage history, and preferences
- Payment Information: Billing address, payment method details (processed securely through third-party providers)
- Communication Data: Messages, letters, and documents you create or upload through our service
- Device Information: IP address, browser type, operating system, and device identifiers
- Usage Data: Pages visited, time spent, clicks, and other interaction metrics
3. Use of Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:
- Create and manage your account
- Process your transactions and send related information
- Email you regarding your account or order
- Fulfill and manage purchases, orders, payments, and other transactions related to the Site
- Generate a personal profile about you so that future visits to the Site will be personalized
- Increase the efficiency and operation of the Site
- Monitor and analyze usage and trends to improve your experience with the Site
- Notify you of updates to the Site
- Offer new products, services, and/or recommendations to you
4. Advanced Legal Drafting Technology
Talk To My Lawyer employs proprietary intelligent systems purpose-built for legal letter generation. We believe in full transparency about how these technologies work and how your data interacts with them.
4.1 Proprietary Legal Models
Our platform is powered by proprietary large language models that are specifically trained and fine-tuned for legal letter drafting. Unlike general-purpose tools, our models are trained on legal precedents, local court rules, jurisdiction-specific procedures, formatting conventions, and the structural requirements of formal legal correspondence. These models do not simply generate letter content — they produce complete, properly formatted legal letters that adhere to jurisdiction-specific citation styles, procedural conventions, and court-specific quirks.
4.2 Retrieval-Augmented Generation (RAG)
We employ a Retrieval-Augmented Generation (RAG) architecture that grounds every letter in real, verifiable legal research and case law. When drafting your letter, our system retrieves relevant statutes, regulations, and legal precedents specific to your jurisdiction and legal matter before generating content. This ensures that legal citations and references are grounded in actual legal authority rather than synthesized from training data alone.
4.3 Feedback-Driven Improvement
Our models continuously improve through a feedback pipeline driven by attorney review outcomes. When licensed attorneys review, edit, and approve letters on our platform, those review patterns are used to improve quality over time. This feedback loop ensures our system learns from real attorney expertise, producing increasingly accurate and effective legal letters. Quality scores, edit distances, and approval rates are tracked and analyzed to measure and drive improvement.
4.4 How Your Data Interacts With Our Systems
When you submit a letter request, the case details you provide (such as the description of your legal matter, parties involved, jurisdiction, and desired outcome) are processed by our automated systems to generate your draft letter. We want you to understand the following:
- Your personal identifying information (name, email, contact details) is not used to train models serving other users
- Case details are processed in isolated pipelines to generate your specific letter
- Aggregated, de-identified patterns from attorney reviews may be used to improve overall system quality
- All automated output is reviewed by a licensed attorney before it is delivered to you
- You may request deletion of your case data at any time, subject to our data retention obligations
4.5 Data Retention for Optimization
Letter drafts, research results, and pipeline processing data are retained for the duration of your account and for a reasonable period thereafter to support quality assurance, legal compliance, and system improvement. De-identified training data derived from attorney review patterns may be retained indefinitely to maintain system quality. You may contact us at [email protected] to request information about or deletion of your data.
5. Disclosure of Your Information
We may share your information in the following situations:
- By Law or to Protect Rights: If we believe the release of information is necessary to comply with the law
- Third-Party Service Providers: We may share your information with vendors, consultants, and service providers who perform services on our behalf
- Business Transfers: Your information may be transferred as part of a merger, acquisition, or asset sale
- Consent: We may disclose your information with your consent for any purpose
6. Security of Your Information
We use administrative, technical, and physical security measures to protect your personal information. However, perfect security does not exist on the Internet. While we strive to protect your personal information, we cannot guarantee its absolute security.
7. Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by updating the "Last updated" date of this Privacy Policy.
9. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access your personal data
- The right to correct inaccurate data
- The right to request deletion of your data
- The right to opt-out of marketing communications
- The right to data portability
To exercise any of these rights, please contact us at [email protected].
10. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our Site and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
11. CCPA Privacy Rights
If you are a California resident, you are entitled to learn about what data we collect, use, share, and sell. Under the CCPA, you have the following rights:
- The right to know what personal information is collected, used, shared, or sold
- The right to delete personal information collected from you
- The right to opt-out of the sale or sharing of personal information
- The right to non-discrimination for exercising your CCPA rights